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Field Service Specialist

Company Name:
Clean Harbors
Clean Harbors is the leading provider of environmental, energy and industrial
services
throughout North America. The Company serves a diverse customer base, including a majority of the Fortune 500 companies, thousands of smaller private entities and numerous federal, state, provincial and local governmental agencies. Through its Safety-Kleen subsidiary, Clean Harbors also is a premier provider of used oil recycling and re-refining, parts washers and environmental services for the small quantity generator market.
Headquartered in Norwell,
massachusetts
, Clean Harbors has waste disposal facilities and service locations throughout the United States and Canada, as well as Mexico and Puerto Rico.
We offer competitive salaries and progressive benefits including health, dental, life insurance, 401K,
employee
Stock Program, generous paid time off, tuition reimbursement and more. We offer a drug free work environment and require a pre-employment drug screen. All Applicants are subject to pre-employment security background checks, and some positions may require pre-employment physical fitness for duty tests.
The Technical Service Sales Specialist (known as Clean Pack Specialist within the Clean Harbors Company) is responsible to grow the Clean Pack and T&D business within an assigned territory by working in conjunction with the Regional Sales and Operations personnel to develop and execute a sustainable business plan.
RESPONSIBILITIES:
Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
Meet or exceed established revenue goals for the region, and assist business units with net income objectives.
Determine adequacy of present levels of service and recommend service adjustments or corrective action during customer service calls.
Act as a liaison between sales and operations, bridging the gap between how the
job
was sold and how the job should be executed.
Perform weekly reviews of accounts receivable reports and make collection calls when necessary.
Attend and actively participate in business development meetings.
Develop strategies to maximize pricing and profitability for all business lines.
Record, in detail, all customer visits, opportunities and communication by documentation in BEACON.
Develop work order information for
jobs
they sold and clearly communicate job needs to the CleanPack or Logistics Coordinator.
Ensure current contracts and purchase orders are in place prior to job execution.
Kick-off jobs with field personnel and ensure proper job execution.
Participate in joint sales calls with the Account
manager
when CleanPack opportunities exist or may exist in the future.
Selling and assisting in the coordination of HHW days within assigned territory/region.
Scoping jobs and developing quotations in conjunction with Corporate Technical Services Department; must follow through on all quotations until won or lost, and complete waste material profile sheets as needed.
Generating new business by aggressively prospecting within assigned territory/region.
Participate in pricing and execution plans for CleanPack and T&D opportunities to ensure that revenue and profitability will be maximized
Resolve job related issues such as billing, collections, customer issues and post-job follow-up.
Meet with customers to proactively resolve customer issues or complaints, and maintain satisfactory customer relationships.
Performs other duties and tasks as assigned from time to time by management and will be required by the needs of the Clean Harbors business.

REQUIREMENTS:
High School diploma or equivalent required
B.S. /B.A. degree in Environmental Science or Business Management (preferred).
2+ years industrial sales experience (required)
Industry experience (strongly preferred)
COMPETENCIES:
Negotiating skills (required)
Working knowledge of environmental statutes and regulations, business development, revenue enhancement and market penetration (required)
PC skills (preferred)
Excellent interpersonal, presentation and communications skills
Customer Service orientated
Working understanding of operations


PHYSICAL REQUIREMENTS:
Travel is required of this
position
Speaking, listening, and acuity
Sitting, standing, grasping, and reaching
Walking, stooping, and crouching
Lifting, pulling, pushing, or carrying up to 10 lbs.
Clean Harbors is an Equal Opportunity Employer

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